Postage Charges
UK
| Spend up to £10.00 | £2.50 |
| Spend between £10-£30 | £3.95 |
| Spend between £30-£50 | £5.95 |
| Spend between £50-£100 | £9.95 |
| Spend £100 or more | £9.95 |
Europe (Including Republic of Ireland)
| Spend up to £10.00 | £3.70 |
| Spend between £10-£30 | £4.95 |
| Spend between £30-£50 | £7.95 |
| Spend between £50-£100 | £12.95 |
| Spend £100 or more | £20.95 |
All countries outside Europe, worldwide zones 1 and 2
| Spend up to £10.00 | £6.50 |
| Spend between £10-£30 | £11.95 |
| Spend between £30-£50 | £20.95 |
| Spend between £50-£100 | £25.95 |
| Spend £100 or more | £25.95 |
Returns PolicyWe want you to be satisfied!
If you are not totally satisfied with your purchase, you will need to notify us (preferably in writing) of your dissatisfaction within 5 days of receipt of the goods. We will be happy to replace them for you or to refund your money. The cost of the goods will be refunded, so long as the goods, packaging and the labels aren't damaged. (Postage will not be refunded.) We are sorry, but refunds do not apply to videos or DVDs unless defective.
What do I do if an item arrives damaged?
Please ensure you contact us immediately either by email via www.dogtrain.co.uk or call 01753 859004, Mon-Fri 0930-12.30) to give us details of the fault or damage. Please do not return the item until you have spoken with us, as we have a number of different procedures depending on the product that has been damaged.
How do I return goods?
Once you have contacted us, you must ensure that the goods are appropriately packaged to ensure that they arrive back with us in perfect condition. We strongly recommend that you get a "Proof of Posting" certificate (free of charge) from your Post Office, as you will need this to make a claim from the Royal Mail should the package be lost or damaged on its journey back to us. |
